BitTribLet's Connect

B.O.B.™ PRODUCT SUPPORT

Get Meeting-Ready.
Stay Connected.

Download B.O.B. Free, open the official tutorials, work through guided troubleshooting or send a privacy-conscious support request.

Download B.O.B. Free →Open tutorials ↓
SUPPORT // TUTORIALSWINDOWS 11 · PDF

Four Guides. One Clear Path.

Use the focused two-page tutorials in order or download the complete eight-page Windows 11 guide.

01

Dashboard

Understand readiness, profiles, devices and detected meeting apps.

2 pages · PDFDownload PDF ↓02

Hardware Scan

Scan, test and save your preferred camera, microphone and speakers.

2 pages · PDFDownload PDF ↓03

Windows Privacy

Allow camera and microphone access for desktop apps in Windows 11.

2 pages · PDFDownload PDF ↓04

Confirm Applications

Check Teams, Zoom, Meet, Webex and Slack detection and current limits.

2 pages · PDFDownload PDF ↓
COMPLETE COLLECTIONB.O.B. Windows 11 User TutorialsAll four tutorials · 8 pages · PDFDownload complete guide ↓
SUPPORT // START HEREFOUR FAST CHECKS

Before You Submit a Ticket.

Most readiness problems begin with Windows privacy controls, a device already in use, a loose connection or different meeting-app selections.

01

Allow Windows access

Open Windows 11 Privacy & security and confirm Camera and Microphone access are enabled for desktop apps.

02

Close competing apps

Exit any app already using the camera or microphone, reopen B.O.B. and run the hardware scan again.

03

Reconnect the device

Reconnect USB or Bluetooth hardware, confirm Windows recognizes it and then rescan in B.O.B.

04

Confirm both selections

Match the saved camera, microphone and speaker inside your meeting app before joining.

GUIDED TROUBLESHOOTING

Choose What Is Not Working.

Open the closest issue and work through the steps in order. If it continues, collect the diagnostics below.

Still need help? Contact BitTrib →
My camera does not appearCheck permissions, another open app and the connection.
  1. Open Settings → Privacy & security → Camera and allow camera access for desktop apps.
  2. Close Teams, Zoom, Webex, Slack, Google Meet browser tabs and camera utilities that may be using the device.
  3. Reconnect the camera, reopen B.O.B. and run the device scan again.
  4. If your organization controls camera access, contact your Windows administrator.
The microphone meter is not movingVerify microphone access, selection and physical mute controls.
  1. Open Settings → Privacy & security → Microphone and allow microphone access for desktop apps.
  2. Check the headset, laptop or microphone for a physical mute button or privacy switch.
  3. Select the intended input in B.O.B., speak normally and watch the local microphone meter.
  4. Close other audio apps, reconnect the microphone and scan again if no signal appears.
I cannot hear the selected speakerConfirm output, volume and Bluetooth routing.
  1. Confirm the speaker or headset is connected and not muted in Windows 11.
  2. For Bluetooth headsets, verify the device is connected for audio—not only paired.
  3. Choose the intended speaker in B.O.B. and confirm the same output in the conferencing app.
  4. Disconnect unused docks, monitors or headsets if Windows routes sound to the wrong output.
My preferred devices did not carry into the meeting appFree saves a local plan; it does not push settings into third-party apps.
  1. Open your B.O.B. profile and note the preferred camera, microphone and speaker.
  2. Open Teams, Zoom, Webex, Slack or Google Meet and select those devices in that app's settings.
  3. Run the meeting app's own test when one is available.
  4. Cross-platform device enforcement is planned for a future release and is not active in B.O.B. Free.
B.O.B. does not detect my meeting appConfirm the supported app is installed or open, then rescan.
  1. Confirm the conferencing app is installed for your Windows user or open in a supported browser.
  2. Exit and reopen both the conferencing app and B.O.B.
  3. Run application detection again after the meeting app has finished starting.
  4. If detection still fails, include the app name, version and installation source in your request.
My profile or preferences will not saveRetry once, check local restrictions and preserve the details.
  1. Confirm all required profile fields are complete and retry the save once.
  2. Close and reopen B.O.B., then check whether the last saved profile is present.
  3. On a managed device, ask whether local application storage is restricted.
  4. Send BitTrib the B.O.B. version, Windows version and exact message shown.
SUPPORT // DIAGNOSTICSMINIMUM NECESSARY DETAILS

Collect Context, Not Meeting Content.

These details help isolate a problem without collecting recordings, transcripts or unrelated system data.

  1. 01

    Identify Windows

    Open Settings → System → About. Note the Windows 11 edition, version and OS build.

  2. 02

    Identify B.O.B.

    Note the version shown in B.O.B. About. If it is unavailable, include the installer or package filename.

  3. 03

    Reproduce once

    Record the exact action, message and approximate time. Avoid repeatedly changing a working profile.

  4. 04

    Name the hardware

    Copy the camera, microphone and speaker model names shown on the Hardware screen.

  5. 05

    Name the meeting app

    Include the conferencing app, its version and whether it came from Microsoft Store, a website or a browser.

  6. 06

    Protect sensitive data

    Crop screenshots to the relevant setting or error. Send diagnostic files only if BitTrib specifically requests them.

Managed computer?

Ask your administrator whether camera, microphone or local app storage is controlled by organizational policy. Do not bypass organizational security controls.

CONTACT B.O.B. SUPPORT

Send the Details We Need.

Include only information relevant to the problem. Required fields are marked with an asterisk.

Do not include recordings, transcripts, passwords, payment information or confidential meeting details. BitTrib uses submitted information to respond under the Privacy Policy.

SUPPORT // LEGALCURRENT PUBLIC TERMS

Privacy, License & Purchase Information.

01

Privacy Policy

Review local device processing, support communications, analytics and planned services.

Read policy →02

End User License Agreement

Review the license, acceptable use, third-party services, disclaimers and termination terms.

Read EULA →03

Refunds & Cancellations

See the current Free status and how future direct or Microsoft Store purchases will be handled.

Read purchase information →
SUPPORT // STORE ASSETS1920 × 1080 PNG

Current Product Screens, Ready to Submit.

Four clean landscape images prepared from the supplied B.O.B. screens, with no added promotional claims or unsupported features.

Store screenshot packageFour 1920 × 1080 PNG files plus captions and submission notes.

Download all (.zip) ↓

COMMON QUESTIONS

Support, Privacy & Control.

Where can I download the B.O.B. tutorials?

The four individual Windows 11 tutorials and one combined eight-page guide are available in the Tutorials section above as direct PDF downloads.

Does B.O.B. record my camera, microphone or meetings?

No. Camera previews and microphone level measurements are processed locally for user-directed testing. B.O.B. does not record, transcribe, store or upload meeting conversations.

Does B.O.B. change Teams, Zoom or other meeting-app settings?

Not in the current Free release. B.O.B. stores a local preferred-device plan and helps you prepare, but you must confirm matching devices inside each conferencing application.

Which operating system does B.O.B. currently support?

The current B.O.B. release is designed for Windows 11. Future platform or deployment options remain labeled Coming Soon or Planned until available.

What diagnostics should I send?

Include Windows 11 edition, version and OS build; B.O.B. version; device and meeting-app names; the exact message; and the steps that reproduce the problem. Send diagnostic files only if BitTrib asks for them.

Why is a meeting app detected but not controlled?

Detection reports whether a supported application is present. The current Free release does not push camera or microphone settings into Teams, Zoom, Meet, Webex or Slack.

How do cancellation and refunds work?

B.O.B. Free has no subscription charge. Pro and Business remain Coming Soon and are not currently purchasable. Any future paid purchase will show its controlling terms before checkout; Microsoft Store purchases are also subject to Microsoft's purchase and refund process.

Where are the legal terms?

BitTrib publishes the B.O.B. Privacy Policy, End User License Agreement and Refund & Cancellation Information in the Legal section above and in the site footer.